Why you should keep your customers happy, even when you’re having a bad day.
A long time ago, I had a customer.He was an accountant, and he had a neat little office on a nice property.He also had a sports car and a boat.All the trappings of luxury, one would assume.I mowed his lawn for a while, and we would talk occasionally.One day he came out and told me he was pleased with my service.He also said he liked how I smiled and waved whenever I saw him.It always cheered him up.
He then told me about the last guy he had who mowed his lawn.
The guy was always frowning, and then every time I talked to him, he was complaining about something.His lawn mowing guy actually told him that he hated mowing lawns and was only doing it because he couldn’t find work as a locksmith.He wasn’t happy with his lot and he let everyone know.Then my customer dropped a bombshell on me.He saidYou know Stuart, I was diagnosed with cancer a couple of years ago.It’s terminal and I figure I have about a year to live.I haven’t got time for people who complain.He was right, and he passed away within a year.On the surface, everything looked great, and I guess that’s why the would-be locksmith always complained to him.
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Remember It Costs You Nothing to Be Polite
No matter how bad of a day you might have, it costs nothing to muster up a smile to keep your customers happy. Studies show that faking a smile can actually improve your mood. So, even if you’re feeling grumpy, put on a happy face for your lawn-mowing customers. It will make them feel good and, in turn, might just make you feel good too.
You Never Know What Someone is Going Through
Your lawn-mowing customers may look like they have their life together, but you never know what is happening behind the scenes. Maybe they are going through a difficult divorce, or perhaps they just lost their job. Whatever the case may be, they could definitely use a kind word or two from you. So don’t be grumpy with them; try to brighten up their day however you can.
A Smile Goes a Long Way
Never underestimate the power of a smile. A smile will keep your customers happy and wave cost you nothing but may just make your lawn mowing customer’s day. Maybe they’ll even remember your act of kindness and pass it along to someone else later in the day. Pay it forward!
The next time you’re out mowing lawns, don’t let yourself get too caught up in your own world. Be aware of those around you and try to brighten up their day however you can – even if it’s just with a simple smile. You never know what someone might be going through, and a kind word or two could make all the difference in their day.
Remember the number one rule, if you keep your customers happy, you will have a thriving business.
